PAIA Manual

Prepared in accordance with the Promotion of Access to Information Act, 2 of 2000 (PAIA)

Last updated: 13 August 2026

1. Business Details

Business Name: Grobler SunWorks (Pty) Ltd
Registration Number: 2022/602496/07
VAT Number: 4740308772
Business Address: 16 Camdeboo Street, Mayberry Park, Alberton, 1448
Telephone: 072 628 7353
Email: martie@groblersunworks.co.za
Website: https://www.groblersunworks.co.za

2. Introduction

This manual has been prepared for Grobler SunWorks (Pty) Ltd in accordance with the Promotion of Access to Information Act, 2 of 2000 (PAIA).

The purpose of this manual is to provide information about Grobler SunWorks and to explain how a person may request access to records held by the company, subject to the requirements and limitations of PAIA and other applicable South African legislation.

3. Information Officer

For purposes of PAIA and the Protection of Personal Information Act, 4 of 2013 (POPIA), requests for access to information may be directed to the Information Officer of Grobler SunWorks.

Information Officer: Martie Grobler
Email: martie@groblersunworks.co.za
Telephone: 072 628 7353
Business Address: 16 Camdeboo Street, Mayberry Park, Alberton, 1448

4. Records Held by Grobler SunWorks

Grobler SunWorks may hold records relating to its business activities, clients, suppliers and services, including:

  • Client contact information

  • Customer enquiries

  • Quotations and proposals

  • Invoices and payment records

  • Installation records

  • Site assessment information

  • Client correspondence

  • Product and equipment information

  • Warranty documentation

  • Supplier and manufacturer information

  • Technical and troubleshooting records

  • Product sourcing records

  • Service and maintenance records

  • Agreements and contractual records

  • Financial and accounting records

  • Employee and personnel records where applicable

  • Marketing and promotional material

  • Website enquiries and contact-form submissions

  • Records required by applicable South African legislation

Access to any record is subject to PAIA and other applicable laws.

5. Categories of Personal Information

Grobler SunWorks may process personal information including:

  • Names and surnames

  • Business or company names

  • Telephone numbers

  • Email addresses

  • Physical, business and installation addresses

  • Billing and invoicing information

  • Property and installation information

  • Details relating to products or services requested

  • Quotations and transaction information

  • Warranty and support information

  • Correspondence and communications

Personal information is processed in accordance with the Grobler SunWorks Privacy Policy and applicable data-protection legislation.

6. Records Available Without a Formal PAIA Request

Certain information may be publicly available without submitting a formal PAIA request. This may include:

  • Information published on the Grobler SunWorks website

  • Details of products and services offered

  • General company information

  • Completed installation information made publicly available

  • Privacy Policy

  • Terms of Service

  • PAIA Manual

  • Other information intentionally published by Grobler SunWorks

7. How to Request Access to a Record

A person wishing to request access to a record held by Grobler SunWorks should submit the request to the Information Officer.

The request should contain sufficient information to enable Grobler SunWorks to:

  • Identify the person making the request

  • Identify the record being requested

  • Understand the nature and scope of the request

  • Determine the preferred method of access

  • Contact the requester regarding the request

The requester may also be required to explain the right they seek to exercise or protect and why access to the requested record is necessary for that purpose.

Any prescribed forms or fees required under PAIA may apply.

8. Grounds for Refusing Access

Grobler SunWorks may refuse access to a record where PAIA or another applicable law permits or requires refusal.

This may include circumstances involving:

  • The privacy of another person

  • Confidential commercial information

  • Confidential information belonging to a client, supplier or third party

  • Legally privileged information

  • Information protected by contractual confidentiality obligations

  • Information relating to the security of systems or business operations

  • Records that Grobler SunWorks is prohibited by law from disclosing

Each request will be considered in accordance with applicable legislation.

9. Protection of Personal Information

Grobler SunWorks takes reasonable measures to protect personal information in its possession or under its control.

Personal information may be collected and processed where reasonably necessary for legitimate business purposes, including:

  • Responding to customer enquiries

  • Preparing quotations

  • Conducting site assessments

  • Providing solar, air-conditioning, electric fencing and solar pump products and services

  • Arranging and carrying out installations

  • Sourcing products

  • Providing warranty assistance

  • Providing product troubleshooting and technical guidance

  • Providing support to installers and end-users

  • Billing and administration

  • Communicating with customers

  • Meeting legal and regulatory obligations

Grobler SunWorks does not sell personal information.

10. Third-Party Service Providers

Grobler SunWorks may use third-party service providers where reasonably necessary to conduct its business and provide services.

These may include:

  • Product manufacturers and suppliers

  • Installation contractors

  • Technical service providers

  • Warranty and repair providers

  • Delivery and logistics providers

  • Website and hosting providers

  • Email service providers

  • Payment and financial service providers

  • Accounting and professional service providers

Information will only be shared where reasonably necessary for the relevant service or where required by law.

11. Security of Records

Grobler SunWorks takes reasonable technical and organisational measures to safeguard records and personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to persons who reasonably require access for legitimate business purposes.

12. Retention of Records

Records and personal information will be retained only for as long as reasonably necessary for the purposes for which they were collected or as required by applicable South African law.

Records may be retained where necessary for:

  • Legal and regulatory compliance

  • Financial and tax requirements

  • Contractual obligations

  • Warranty administration

  • Customer support

  • Dispute resolution

  • Legitimate business record-keeping

Information that is no longer required will be securely destroyed, deleted or de-identified where appropriate.

13. Requests Relating to Personal Information

Subject to applicable law, a person may request access to personal information held about them and may request that inaccurate, incomplete or outdated information be corrected.

Requests should be directed to the Information Officer using the contact details contained in this manual.

Grobler SunWorks may require appropriate proof of identity before providing access to personal information.

14. Complaints and Objections

A person who believes that their personal information has been processed unlawfully may contact Grobler SunWorks using the details contained in this manual.

Where applicable, a person may also lodge a complaint with the Information Regulator of South Africa.

15. Availability of This Manual

This PAIA Manual is available electronically on the Grobler SunWorks website.

A copy may also be requested from Grobler SunWorks using the contact details contained in this manual.

16. Information Regulator

Further information regarding PAIA and POPIA, including prescribed forms and guidance on exercising rights under these Acts, is available from the Information Regulator of South Africa.

Requests for access to records held by Grobler SunWorks should first be directed to the Information Officer using the contact details provided above.

17. Updates to This Manual

Grobler SunWorks may update this PAIA Manual when required to reflect changes to its business, records, legal obligations or applicable legislation.

Last updated: 13 August 2026