Privacy Policy

Privacy Policy – Grobler SunWorks

Last updated: 2026/08/14

Grobler SunWorks respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an enquiry, request a quotation, or otherwise interact with us.

This Privacy Policy is intended to support compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name

  • Email address

  • Telephone or mobile number

  • Physical address

  • Suburb

  • City

  • Province

  • Property type

  • Services required

  • Solar requirements or project information

  • Information provided when requesting a quotation

  • Information provided when contacting us by email, telephone, WhatsApp, or through our website

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Collect Personal Information

We may collect personal information when you:

  • Complete a contact or quotation form on our website

  • Contact us by telephone, email, or WhatsApp

  • Request information about our products or services

  • Request a quotation

  • Communicate with us regarding an installation, product, warranty, or support enquiry

  • Interact with our website

Where appropriate, we may also receive information from suppliers, installers, service providers, or other parties involved in providing services to you.

3. How We Use Your Personal Information

We may use your personal information to:

  • Respond to enquiries

  • Prepare and provide quotations

  • Communicate with you about products and services

  • Arrange or manage installations

  • Provide technical guidance and support

  • Assist with warranty enquiries

  • Source products requested by customers

  • Provide after-sales assistance

  • Maintain customer and business records

  • Improve our website, products, and services

  • Meet legal, regulatory, accounting, or administrative requirements

  • Protect our business, website, customers, and systems against misuse or unlawful activity

We will only process personal information where there is a lawful reason to do so.

4. Sharing of Personal Information

Grobler SunWorks does not sell or rent your personal information.

Where necessary, we may share relevant personal information with trusted third parties involved in providing our products or services, including:

  • Installers

  • Suppliers

  • Manufacturers

  • Delivery or logistics providers

  • Technical support providers

  • Website, hosting, email, or IT service providers

  • Professional advisers

  • Regulatory or government authorities where required by law

Only information reasonably necessary for the relevant purpose will be shared.

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and securely.

5. Storage and Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against:

  • Loss

  • Unauthorised access

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

While we take reasonable precautions to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purpose for which it was collected

  • Provide products or services

  • Maintain appropriate business records

  • Resolve enquiries, disputes, or warranty matters

  • Meet legal, regulatory, tax, accounting, or reporting obligations

When personal information is no longer required, it will be securely deleted, destroyed, or de-identified where reasonably practicable.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, security, performance, and user experience.

Cookies are small files stored on your device when you visit certain websites.

Depending on the technologies used on our website, cookies may assist with:

  • Remembering website preferences

  • Understanding how visitors use the website

  • Improving website performance

  • Providing security features

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media, mapping, communication, or other external platforms.

Grobler SunWorks is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of external websites before providing personal information to them.

9. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

  • Request confirmation of whether we hold personal information about you

  • Request access to your personal information

  • Request correction or updating of inaccurate or incomplete information

  • Request deletion or destruction of personal information where permitted by law

  • Object to certain processing of your personal information

  • Withdraw consent where processing is based on consent

  • Lodge a complaint regarding the processing of your personal information

Certain information may need to be retained where required or permitted by law.

10. Direct Marketing

Where applicable, Grobler SunWorks will process personal information for direct marketing in accordance with POPIA and other applicable laws.

Where consent is required, we will obtain the necessary consent before sending electronic direct marketing communications.

You may request that we stop sending marketing communications at any time.

11. Children’s Personal Information

Our website and services are not specifically directed at children.

We do not knowingly intend to collect personal information from children without the appropriate consent or other lawful authority required under South African law.

12. Information Officer

Grobler SunWorks is responsible for ensuring that personal information under its control is processed in accordance with applicable privacy legislation.

Requests relating to access, correction, deletion, objections, or other privacy matters may be submitted to Grobler SunWorks using the contact details provided on our website.

13. Complaints

If you believe that your personal information has been processed unlawfully or that your rights under POPIA have been infringed, you may contact Grobler SunWorks so that we can attempt to address your concern.

You also have the right to lodge a complaint with the Information Regulator (South Africa) in accordance with applicable law.

14. Changes to This Privacy Policy

Grobler SunWorks may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, or legal requirements.

Any updated version will be published on this website, and the Last updated date will be amended accordingly.

15. Contact Us

If you have questions about this Privacy Policy or how Grobler SunWorks processes personal information, please contact us using the contact details provided on our website.

Grobler SunWorks
South Africa
Website: groblersunworks.co.za